Just a few years ago, consumers were willing to wait a few extra days for a package if shipping was free. Now, a new study says, customers have higher expectations, not only wanting free but faster shipping.
Officials say startup companies are now specializing in next day and same day delivery.
Brody Buhler is the global managing director for the post and parcel industry at Accenture. He said customers want free delivery, fast delivery and they want to be able to track the shipment in real time.
“I can see where the delivery agent is, when my delivery is going to come. I’m watching it all on my phone and then I can take action if something is not going to be right. I can ask them to bring it later or deliver it tomorrow.”
Buhler said investments in personalized and faster delivery services will continue to grow. He said we can expect to see online companies using autonomous cars and drone deliveries.