Biggby Coffee places an emphasis on customer service to compete in the specialty coffee business. Bob Fish explains more about Biggby's customer service and what it's like to own a franchise in this interview clip.
Lots happened in Linda Hundt's life before she owned her pie shop, Sweetie-licious Bakery Cafe, including being a substitute teacher and working in politics. After 20 years, she realized she had to do what she loved, and she decided to follow her dream and create her own business. In this interview clip, she describes to us her process of creating a business plan along with the challenges she encountered.
Tom Donaldson is a the Regional Director of Michigan Small Business and Technology Development Center's Lansing branch. In this interview clip, he explains the details of their organization and the services they offer for entrepreneurs.